AllSpice | Trust Center
Data protection
At AllSpice.io, protecting your data is our top priority. Explore how we implement robust, industry-standard security practices to keep your information safe.
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Monitoring

Continuously monitored by Secureframe

Explore over 50 active security controls designed to safeguard your data. Each control is monitored and updated in real time, ensuring maximum protection against evolving threats.

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Compliance

We adhere to industry-leading compliance standards to protect your data. Read more about our certifications, audits, and compliance documentation to understand how we meet regulatory requirements and best practices.

SOC 3

Security and Operational Controls, High-level Summary

SOC 2 Type 2

Security and Operational Controls, Full Report

Resources

Access our library of reports, policies, and more to read about how we protect your data. These resources are here to help you understand our security measures and address your concerns.

SOC3 Report

Click below to download a summarized audit of our security and operational controls. The full SOC2 Type 2 report is also available upon request.

SOC2 Type 2 Report

AllSpice.io maintains industry-standard security controls. Click below to request the full report from an independent third-party auditor.

Privacy Policy

Learn how AllSpice.io collects, uses, and protects your personal data in accordance with global privacy laws and regulations.

Data Processing Addendum

Our Data Processing Addendum outlines how we handle customer data in compliance with GDPR and other data protection standards.

SLA and Support Terms

Understand the commitments we make to our customers regarding uptime, service availability, and support.

Security Measures

Explore the technical and organizational measures we’ve implemented to safeguard your data, including encryption, access controls, and real-time monitoring.

Terms of Service

Review the terms and conditions of AllSpice.io, including our commitments to you and your responsibilities as a user.

Subprocessors

Review a detailed list of our subprocessors, including the services they provide and how they contribute to maintaining data security.

Amazon Web Services

We offer both commercial and GovCloud, leveraging AWS' compliance to over 140 security frameworks.

Data location: United States

Monitoring

Change management

Production data use is restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Change management policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Segregation of environments
Development, staging, and production environments are segregated.
Configuration and asset management policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Secure development policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.

Availability

Testing the business continuity and disaster recovery plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Business continuity and disaster recovery policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
High availability configuration
The system is configured for high availability to support continuous availability, when applicable.

Organizational Management

Performance reviews
Internal personnel are evaluated via a formal performance review at least annually
Disciplinary action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Performance review policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Background checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Code of conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Acceptable use policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Independent advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Cybersecurity insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Internal control policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Information security policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Internal control monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.

Confidentiality

Data retention and disposal policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Disposal of customer data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Data classification policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Vulnerability and patch management policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Tracking a security incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Incident response plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Incident response plan testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.

Risk Assessment

Risk assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk assessment and treatment policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor risk management policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network security policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Automated alerting for security events
Alerting software is used to notify impacted teams of potential security events.

Access Security

Encryption-in-transit
Service data transmitted over the internet is encrypted-in-transit.
Administrative access is restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Access control and termination policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
User access reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Access to product is restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Removal of access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Unique access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Encryption and key management policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Physical Security

Physical security policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.